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TERMS OF SERVICE

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OVERVIEW

This website is operated by Little Craft & Co. Throughout the site, the terms “we”, “us” and “our” refer to Little Craft & Co offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

1.1 Order

• We aim to complete order within our stated designated lead time which can be found on individual product page.
• Our lead time is a guideline and whilst we complete most orders within this time frame, we take no responsibility if we do not meet it.
• We will endeavour to keep you up to date with any delays.

1.3 Website

• Colours and shades on the website may vary in appearance due to browser settings. They are designed to give an indication of colour and not an exact match.

1.4 Damages

• We quality control check all products before they leave us, however due to the assembled and heavy nature of these items, they are occasionally damaged in transit.
• Please check your item/s as soon as they are delivered and report any damages as soon as practicable. Please send pictures of the box, packaging and any damaged area/s.
• We will offer to: a. provide a repair kit; b. provide a repair kid and a partial refund; c. return the item for repair; d. replace the item
• It is your responsibility to organise return of the item/s to us.

1.5 Refunds and Cancellations

• Due to the bespoke, personalised nature of our products, we are not under any legal obligation to cancel or refund (either partially or in full) your order unless it is damaged or faulty.

1.6 Alterations

• We are not obliged to carry out any alterations requested by you once the order details have been confirmed.
• If we agree to make alterations, we reserve the right to charge extra for this. We will confirm any extra charge, if any, before agreement.
• In certain circumstances, we may have to alter your order if a fabric is out of stock etc. If this is the case, we will contact you as soon as practicable and ask how you wish to proceed.

1.8 Changes to your order:

If you discover you have made a mistake on the engraving or want to alter your personalisation in any way, this must be done within 24 hours of your order being placed. After that it maybe not possible to make any changes. If, for example, changes need to be made to your personalised engraving after the 24 hours window and we have already begun production, on occasion we can remove the engraving and re-engrave, but this will be at a cost to the customer and could potentially cause delays to your order.

Please do not rely on an email to amend any changes to your order, please contact us on 07748263630. Please contact us by phone to make sure we have received the changes to your order. As all items are made to order or personalised and cannot be refunded.

If you have made a mistake or need to change the address or anything else that needs bringing to our attention after you have placed your order, this must be done as soon as possible. If we have already dispatched your goods, we can contact the courier company to make a re-delivery, this will be at a cost to the customer.

Very important to note that the ‘additional comments’ when ordering is not for requesting a delivery date. This is to be made separately by email or telephone, and preferably before placing an order. Otherwise, your request may not be seen in time and is not guaranteed. Also do not use phone emoji’s, please select the emoji you want. By using phone emoji’s instead of clicking the correct item will mean this will not be included in your order. If you choose to add emoji’s at a later date this will incur additional charges to the customer if outside of the 24 hour window.

The Personalised Toy Box
The personalised toy box comes offering 3 fonts that being Times New Roman, Times New Roman Italic and Edwardian Script. 3 emoji options are included in the price which are: hearts, stars and butterflies. These come placed either on the front of the box above and below diagonal to the chosen name or inside the lid scattered. Please specify where you would like them placed out of these two options in additional comments section. Failure to do so will result in them being inside the lid. Once you have decided where you would like them to be placed you have 24 hours once the order is placed to change this and you will need to contact us via phone 07748263630 or email littlecraftandco@outlook.com. If production has already started after the 24 hour window, additional charges may occur. Please note you are only permitted one style of font per order and we do not offer multiple fonts for inside and outside the box. If this is something you would like, please see the Bespoke Toy Box package.

Our standard colours included are, Lulworth Blue, Cinder rose, White and Pale Grey which are all Farrow and Ball colours. If you would like something different that is not offered in the personalised toy box option, please see the bespoke toy box package.

The personalised Toy Box comes in two sizes only. Large size is included in the price of the personalised Toy Box. If you would like an Extra large this is an additional £100 due to the cost of materials and is paid when ordering. If you want to change the size of your order this must be done immediately via phone or email littlecraftandco@outlook.com within 24 hours. If production has already started this will not be possible.

Bespoke Toy box Package 
When ordering the Bespoke Toy Box package, all customers will be emailed an order form to fill out and complete and this must be done within 24 hours. The order form will allow the order to be completely bespoke and personalised to your choice. This will allow you to chose exact placement of emoji’s, placement of fonts and use of multiple fonts per order. You will be able to determine the size of your order, colour, text and a free design proof and conversation can be arranged if necessary.

Design Proofs:
When a customer places an order, they can request a proof of the design. This is free of charge and available only for the bespoke toy box complete package. Proofs or previews usually take 2 – 5 working days and in some cases longer depending on how complicated they are. The proof will be sent by email for approval. Any changes can be made to the design, and a new proof will be sent once the changes have been done. This can take another 2 – 3 days, if very simple changes 1 – 2 days. You can make as many changes as you like until you are happy with the design. Once a proof has been agreed it cannot be changed as manufacture would have taken place.

If you wish to cancel your order after a proof has been submitted, providing no manufacturing has taken place, we can offer a refund minus a charge of 20% of the cost of the order for the design work that has been created for you.

Bespoke sizes
If you would like a custom size which differs from large and extra large this is only possible within the bespoke toy box package. Depending on the size you require this could incur additional charges due to the additional materials required and this could add additional time to production. Should you agree a size this is unable to be changed after 24 hours. If you need to change the size further this must be done within the 24-hour window via email or phone. If production has begun the size will not be able to be changed and could result in additional costs to the customer.

Whilst we do our best to interpret figures, diagrams, drawings or conversations which detail the sizes, shapes and details of your quote, we are unable to guarantee that this is a correct interpretation of your exact requirements and cannot be held liable if these subsequently prove to be incorrect.  It is up to you the customer to ensure that the sizes, shapes and dimensions detailed in our quote are correct for what you require. Before beginning to make your product, we will produce an order confirmation which states all detail of your bespoke product.

Painted Toy Boxes Finishes and Toy box materials 
Our painted toy boxes are a handmade item, constructed from moisture resistant MDF panels. The colours are sprayed on over several coats and on occasion can result in rare imperfections especially between panels and between the kickboard and side panels where the paint can shrink. There can be small air bubbles and cracks in the paint in these areas. Screw heads holes that are filled and painted over can also on occasion be visible. This is the nature of a handmade product, and small imperfections are to be expected. If you have any questions regarding the finish, please get in touch by phone or email. No item will leave the workshop without a full compliance check. All orders are manufactured via CNC (computer numerical control) and hand built from moisture resistant MDF and sprayed by hand with an impeccable off the gun finish.

Toy Box Delivery
All Toy boxes are packaged in a custom-made chipboard crate to protect them when in transit. Because of this your toy box can weigh up to 30KG.

All toy boxes will be dispatched by our courier Magnum Logistics on a 9am – 5pm Monday to Friday to door delivery service. Once your order has been completed, we will contact you by phone/email to arrange a suitable weekday delivery. If you require a Saturday delivery, this can be provided at an additional cost.

You will need to be home to sign for the delivery and to help the courier with taking the Toy Box from the Van and to your front door. If you are unable to do this, you can refuse delivery and Magnum Logistics will arrange to re-deliver using a low loader van and pallet truck. However, this will be subject to availability.

No couriers are allowed to enter your property for health and safety reasons or take the Toy Box into your home. If you live in a flat or up a stairway, please do let us know before you place your order. Little Craft and Co does not take responsibility for your orders if you are not home.

 

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Our products are designed for storage and keepsakes they are not toys. Whilst we aim to keep little fingers safe and our products child friendly, if climbed on or used as a play toy, this may damage the product and we will not be help responsible for any injuries this may cause. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Little Craft & Co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Little Craft & Co and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 – DISCOUNT CODES

Discount code BABY25 will run until November 30th 2025 and can only be used once per user. Cannot be used when purchasing a gift voucher. 

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@littlecraftandco.com