Returns Policy

Returns policy

Refunds and Cancellations

• Due to the bespoke, personalised nature of our products, we are not under any legal obligation to cancel or refund (either partially or in full) your order unless it is damaged or faulty.

 

Damages

• We quality control check all products before they leave us, however due to the assembled and heavy nature of these items, they are occasionally damaged in transit.
• Please check your item/s as soon as they are delivered and report any damages as soon as practicable. Please send pictures of the box, packaging and any damaged area/s.
• We will offer to: a. provide a repair kit; b. provide a repair kit and a partial refund; c. return the item for repair; d. replace the item
• It is your responsibility to organise return of the item/s to us.

 

Alterations

• We are not obliged to carry out any alterations requested by you once the order details have been confirmed.
• If we agree to make alterations, we reserve the right to charge extra for this. We will confirm any extra charge, if any, before agreement.
• In certain circumstances, we may have to alter your order if a fabric is out of stock etc. If this is the case, we will contact you as soon as practicable and ask how you wish to proceed.